Debt Counselling Help
Leader in Online Debt Counselling
Debt Counselling      Debt Counselling Process

Debt Counselling Process
A consumer who cannot make regular payments to his creditors under the agreement they signed, can apply for debt counselling. The consumer applies for debt counselling with the help of a debt counsellor or consultant. The Debt Counsellor will explain to the consumer what debt counselling is, the process and the fees.
The consumer completes and signs a debt counselling application form. The form is called a Form 16. Form 16 together with supporting documents is handed over to the debt counsellor or consultant. The consultant will check that the form 16 is completed correctly and all supporting documents have been provided.
The details on the form 16 are captured by the back office admin staff. Within 5 days (normally sooner) all creditors are notified with form 17.1 that consumer is applying for debt counselling. The debt counselling application is now in process. No legal action from creditors is possible. A consumer can still apply for debt counselling if a Section 129 or 130 Notice is issued by creditor.
The debt counselling process takes 60 working days. The creditor has 5 business days to confirm customer account details to debt counsellor. This is checked against what the consumer presented to debt counsellor. After 5 days, the creditor is reminded to give feedback. Another 10 days grace is given to the creditor.
If the debt counsellor does not receive conformation from creditors, he may presume that the figure provided by consumer are correct. The debt counsellor will now determine if consumer is over indebt.

The debt counsellor will now prepare a debt restructuring proposal to the creditors. The proposal must be sent 25 days from date of application. All creditors have 10 days to respond. If there is no response, the creditors will get a reminder and another 5 days to respond.

The proposal is finalised and will be sent to the Payment Distribution Agency to start the distribution to creditors.

The debt counsellor will now formalise the re-arrangement, either by setting the matter down for hearing or by obtaining a consent order. The applicant will not have to go to court, we will do this on his behalf. The applicant will have to sign the consent order.
Contact Us:

Tel: 071 356 9041


Good Related Articles
This site has been accredited
by DebtSafe.
This means that you can expect:
  • Nationwide assistance by DebtSafe - the country’s largest debt counselling agency
  • Exceptional service from a dedicated debt counsellor
  • Guaranteed confidentiality

Free Call Back



Telephone Number:

Alternative Telephone Number:

Email Address:

Best time to call you:


Cell: 071 356 9041


We are committed to ensuring the
information you provide stays safe
and secure. Please view our
privacy policy for any additional
information you might require.